Customer Service (Level 2)

HABC Level 2 Diploma in Customer Service (QCF)

Customer Service

The HABC Level 2 Diploma in Customer Service (QCF) is a new, regulated qualification that is designed to give the learner a thorough understanding of customer service best practice and guidelines. It is ideal for candidates who would like to improve their knowledge and skill set in field of customer service, including how to satisfy customer expectations.

The course is designed to suit the needs of learners and staff who deal directly with customer on a daily basis as part of their job role, irrespective of their field of business. This means that the qualification is suitable for employees working in a variety of different work environments.

The qualification is assessed through the completion of a portfolio of evidence to be produced by the learner.

The HABC Level 2 Diploma in Customer Service (QCF) forms the knowledge and competency elements of the Intermediate Level Apprenticeship in Customer Service. It can also be delivered on an individual basis.

The course is accredited by the regulators of England and Wales (Ofqual, and Welsh Government) and is part of the Qualifications and Credit Framework (QCF). It is also supported by the Skills CFA, the Sector Skills Council for various occupations in the business sector.